Year
2024
Client
CivicLoop
Category
Web Development
Product Duration
7 - 9 Weeks
Research examined the common tasks residents need to complete, the language barriers created by government websites, and the accessibility expectations for public-service content.
The design organizes services into clear pathways with plain-language labels, strong search orientation, and helpful status cues that reduce confusion.
Development prioritized semantic structure, responsive resource layouts, accessible forms, and a CMS model that allows staff to update notices and service pages quickly.
The concept reimagines civic information as a calm service portal: practical, respectful, and built to help people complete tasks without needing to understand internal departments.
